Sunday, May 1, 2011

faulty seagate barracuda 2TB drives

I'm sure you'll shout WOW! when you see this item price, well, don't buy this: http://www.bestbuy.com/site/Seagate+-+Barracuda+2TB+Internal+Serial+ATA+Hard+Drive+for+Desktops/9419382.p?id=1218102739460&skuId=9419382&cmp=RMX&ky=1wUS7EE4pGHuNBZ4kBPyqLHyDuVRYOSI8 this 2 terabyte seagate barracuda SATA drive is, to say the least, a faulty design, and seagate refuses to give me my money back or another smaller or different item, even after I offered to pay the difference or absorb the difference, after three drives failed, the company refused to provide a better answer than : we can't do that, it's in the company policies, well, let me tell you this, dear Seagate, you company policy should implement some flexibility to handle very special cases like this one, I just can't trust this model anymore, the drive experiences some kind of lockdown mode for a couple of seconds at random, taking the entire system (I tried this in at least three computers) by slowing down or freezing the entire system bus, using 800 and other FSB bus speed didn't make any difference. as I don't have a lot of time to spare, and I wanted to make sure it was the drive not me, I took some extra time to run the tests, the company finally agreed to send me another NOT recertified drive, we'll see how it goes.
more on this later.
update: as of may 1 2011 there is no firmware update for this particular model, of course if you check the manufacturer's website you'll see the update, but when trying to apply the update, it just refuses saying firmware doesn't match.