What a nice Service Support! Netzero NETZERO I love how you make money on innocent people.

this is my experience:
I'm at a customer house and she is having some problems connecting through netzero dial up service to the internet.
I discover it's a dollar and 95 cent per minute to get tech support onthat account.
I say, no problem , I will suscribe myself to the service so I can get some free support
I suscribe to the service. two seconds later, "wrong username or password" error (WTF?)
well , calling TS I discover I need to pay near 2 dollars out of my pocket to receive "free" tech support for my account (WTF2?)
well, calling all those 1 800 and 1 866 numbers, still not getting to a live representative.

not good. this people is preying on innocent American old and non savy computer users through all the country, somebody should stop them.

it is outrageous to have to pay to get support for a service it's supposed to be free of charge , because you are actually trying to get help to get connected to their servers (!)

after a few days, I call to discontinue the service, well, not so fast, it is not easy, I get a "promotional pack" backup connection line for just 4,99 a month. just in case if I need the service dial up again. (they were notified I do have broadband so they know I don't need the service)

after asking for a complete disconnection, no way, we can't do that. you have to suck it up and keep the service for at least one extra month , just to be able to discontinue the service for good.

well, I'm not hapy at all. even Verizon or AOL are much better in providing support to dial up.

spread the word, don't use it. you have been warned.
Mario